Refund Policy

7-day replacement on defects. If your item arrives defective or damaged, tell us within 7 days of delivery and we will replace it.

How to request a replacement

• Email hello@easeview.net with your order reference (it starts with EV-, and it is in your confirmation email).
• Include a short video or photos showing the defect or damage, and a photo of the parcel label.

Refunds

If we cannot replace a defective item because it is out of stock, we refund the amount you paid through PayMongo, back to the payment method you used.

Not covered

• Damage caused by misuse, accidents, or modifications after delivery.
• Change of mind after the parcel has shipped.

Questions? Email hello@easeview.net.