Refund Policy

30-day replacement on defects. If your item arrives damaged or stops working within 30 days of delivery, and it is a product fault, tell us. You choose: a free replacement or a full refund. Send the item back to us; once it arrives and we have checked it, we ship the replacement to you free or send your refund.

Your rights under Philippine law still apply. This promise is in addition to your rights under the Consumer Act (RA 7394), the Civil Code and the Internet Transactions Act (RA 11967); it does not replace or shorten them. If a problem shows up after 30 days, contact us anyway and we will handle it under those rights.

How to make a claim

• Email hello@easeview.net or message us on Facebook with your order reference (it starts with EV- and is in your confirmation email) and a short description of the problem.
• Photos or a short video of the problem help us sort it out faster. They are not a condition: a claim without them is still checked.
• We reply with the next steps, including where to send the item.
• When the item reaches us, we check it and then ship your replacement or send your refund.

Please record your unboxing

Please record a video while you open the parcel — it makes a claim quick. If you did not record one, you can still make a claim.

Sending the item back

Please send the defective item back to us first. You pay the courier cost of sending it back; we pay the shipping of the replacement to you.

Refunds

If you choose a refund, we send the full amount you paid back through PayMongo to the payment method you used.

Cancelling an order

You can cancel any time before we hand your parcel to the courier. Email us your order reference and we refund the full amount you paid.

What this does not cover

• Damage caused after delivery by misuse, accidents or changes to the item.
• Change of mind after the parcel has been dispatched. This does not affect your rights if an item is defective or not as described.

Questions? Email hello@easeview.net.